01What this policy covers
This policy explains how SOER Dev (Trip Keep LLC), Brooklyn, New York (“SOER”, “we”) handles information in LeadGather, our app that delivers Angi leads into Bitrix24. For the homeowners in your leads, your business decides how their information is used; we process it on your behalf. For the website soer.dev, see the website Privacy Policy.
02What we process
- Leads. What Angi sends for each lead: the homeowner’s name, phone, email, job address and the full text of their request, plus any other fields Angi includes.
- Your account. Your Bitrix24 address, your Angi ID, company name and Angi account email, the administrators of your Bitrix24 account (for billing reminders), your channel settings, and access tokens that let LeadGather work with your Bitrix24.
- Delivery history. When each lead arrived, where it went in your CRM, and whether anything was rejected.
- Billing. Your channels, trial and invoices. Card payments are handled by Stripe; we receive only limited details from Stripe, never your full card number.
- Technical data. Logs and security data needed to run, protect and fix the Service.
03How we use it
- To create the lead, or the contact and deal, in your Bitrix24, with phone numbers in one format and the address in real address fields.
- To match a returning homeowner to their existing contact instead of creating a duplicate.
- To answer “where is my lead?” with facts from the delivery history.
- To bill you only for months with delivered leads.
- To keep the Service secure: each business has its own delivery key, and leads from other Angi accounts are rejected.
We don’t sell lead data, use it for marketing, or share it with anyone except as described here.
04Who helps us
- Angi sends the leads to us at your request. Angi’s own terms and privacy policy apply to your Angi account.
- Stripe processes card payments and invoices.
- Our cloud hosting provider runs LeadGather’s systems.
- Bitrix24 is your CRM, chosen by you; its own terms and privacy policy apply to data stored there.
We may also disclose information if the law requires it, or to protect our rights or someone’s safety.
05How long we keep it
- Original lead data and delivery history: 30 days, then deleted automatically.
- Leads in your Bitrix24: under your control there, as long as you keep them.
- Account settings: while the app is installed, including while a channel is disconnected, so you can reconnect.
- Billing records: as long as tax and accounting law requires.
When you remove LeadGather, we delete your account data if you ask, except what the law requires us to keep.
06How we protect it
Each business has a personal delivery key; there is no shared key. If you change your Angi account, the key changes with it, so the old account can’t send anything into your CRM. Connections are encrypted, and access to lead data is limited to the people who need it to run and support the Service.
07Requests from homeowners
If a homeowner asks about their information, they should contact your business, and Angi for what Angi holds. We’ll help you respond for the data in our systems. If they contact us, we’ll direct them to you.
08Your rights
You can ask what information we hold about your account, and ask us to correct or delete it. Depending on where you live, the law may give you these rights. Write to us by email at info [at] soer [dot] dev, in the chat on this site, or through the contact form. We may need to confirm it’s you first.
09Changes to this policy
If we change this policy, we’ll update the date at the top and tell you about significant changes in advance.
10Contact
SOER Dev (Trip Keep LLC), Brooklyn, New York. Questions about this policy: write to us by email at info [at] soer [dot] dev, in the chat on this site, or through the contact form.