Every call on the customer
Incoming, outgoing and missed calls are logged with the length and the recording, which plays right in Bitrix24. If a deal is open, the call shows there too.
Your phones, texts and CRM — one system.
One business number for calls and texts, and an extension for everyone on your team. Every call, recording and message lands on the right customer in Bitrix24 — nobody types a thing.
- Status
- Available now
- Works inside
- Bitrix24
- Built on
- Twilio
- Set up
- One button, no Twilio signup
A regular phone line doesn't know your customers
So the CRM falls behind the phone, and the office spends the afternoon catching it up.
Duplicates in the CRM
Calls land as "Call from +1…" instead of on the customer, and someone merges the cards by hand.
Texts that go missing
Messages sit on someone's cell, or the chat closes after a few hours and the reply is lost.
Typing it all in
Who called, what they wanted, how it went — written up after the fact, or not at all.
Everything lands on the customer
TalkGrid is an app inside your Bitrix24. Calls, texts and voicemail show up where your team already works.
Texts in your Bitrix24 chats
Customer texts arrive in Open Channels like any other chat, photos and videos included. Your team answers there, and the customer gets a text.
Calls go to the right person
Customers call one business number. A voice menu sends them on, ring groups reach everyone by their extension — all at once, in turns, or down the list — and voicemail or forwarding catches the rest.
Made for crews in the field
Every tech calls from the business number, so personal numbers stay private. Bad signal on a job site? Dial #99 and the call moves to their cell's regular line — it keeps going without mobile internet.
Made for the calls that usually go wrong
The everyday moments where a plain phone line loses a customer.
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01The customer texts back a week later
The text conversation stays open for 30 days, not a few hours. The reply lands in the same chat, with the whole history above it.
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02The CRM has the number written differently
Saved as (631) 555-0148, calling from +16315550148 — TalkGrid knows it is the same person. The call goes on the existing customer and their open deal.
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03The internet drops on a job site
Dial #99 and the call moves to your cell's regular line, no internet needed. The whole conversation, before and after, is recorded on the customer.
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04Someone calls on a public holiday
TalkGrid knows your country's holidays and switches to after-hours on its own: a message, voicemail, or forwarding to whoever is on call. Add your own days off too.
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05Nobody picks up
The caller leaves a voicemail. It appears as an activity on their customer card, and your team gets a notification in Bitrix24.
What's in the box
All of it is set up from the TalkGrid portal inside Bitrix24.
Calls
- A voice menu (IVR) on each number
- Greetings in a natural-sounding voice, or your own audio
- Ring groups: ring all, round-robin, or in order
- Working hours, lunch breaks and after-hours rules
- Public holidays built in, plus your own days off
- The ringback tone callers know from their country
Texts
- Calls and texts on the same business number
- SMS and MMS in Bitrix24 Open Channels
- Chats named after the customer, not a bare number
- Conversations open for 30 days
- Automatic texts from Bitrix24 automation rules and workflows, with delivery status
- The text channel connects itself on install
Your team
- A softphone for everyone — Groundwire on iPhone and Mac, or any SIP app
- Click-to-call from any number in Bitrix24
- Everyone gets an extension: dial 101, 102 to reach a colleague
- Transfer to a colleague, or to your cell with #99
- A separate outgoing number for a person or a department
- Voicemail with a notification and a CRM activity
Numbers and admin
- Rent local or toll-free numbers from the portal
- Search by area code or by the digits you want
- Move your current number over — customers keep calling the one they know
- Or connect your own Twilio account and numbers
- Dashboard: calls, answer rate, texts, voicemail
- Activity log of calls, texts and voicemail
- Low-balance and number warnings by email to your portal admins
- In English, Spanish, Portuguese and French
Up and running in three steps
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Step 1
We install the app
TalkGrid goes into your Bitrix24 as an app. It isn't on the Bitrix24 Marketplace, so it comes through us.
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Step 2
Get a number in one click
We create your phone account — no Twilio signup. Rent a local or toll-free number, or move your current one over.
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Step 3
Add your team
Softphone logins are created for each person, with the settings ready to copy. Texts connect to Bitrix24 on their own.
Prepaid, so no surprise bills
Start on Pay As You Go: you pay for the calls and texts you make, from a balance you top up and can see at any time. We'll quote the rates for your team.
Keep your current number — we move it over. Already on Twilio? Connect your own account and pay for calls directly.
PlanPay As You Go
Auto top-up
International callsBlocked
BalanceNever hits zero
- Pay As You Go: pay for the calls and texts you make
- Prepaid balance, topped up by card through Stripe
- Saved card for one-click top-ups
- Auto top-up, so the balance never hits zero
- International calls and texts blocked by default
- A limit on how long a call can run
- Numbers, seats, minutes, texts and history on one page
Card payments go through Stripe. We never see or store your card details.
A phone that just works
Built on Twilio, set up so there is nothing for you to look after.
Carrier-grade
Built on Twilio, a global cloud carrier for calls and texts.
Your own phone account
Every customer gets a separate, isolated phone account.
Calls don't wait for the CRM
If Bitrix24 is briefly unavailable, calls still go through.
No fake calls
Every message from the carrier is signed and checked, so nobody can post a call or text in your name.
It fixes itself
After every update TalkGrid checks each account's setup and repairs it. Nothing for you to touch.
Your data stays yours
Recordings are kept in your Bitrix24. Remove the app and we delete your data if you ask.
Questions about TalkGrid
Something else? Ask in the chat
Do I need my own Twilio account?
No. We create your phone account with one button. If you already have Twilio with numbers, you can connect it instead and pay for calls directly.
Which phones does it work with?
Any softphone app that supports SIP, on a phone or a computer. We recommend Groundwire on iPhone and Mac. Calls go out from your business number, so personal numbers stay private.
Where are the call recordings kept?
In your Bitrix24, on the customer card and the deal. You play them right there.
How does billing work?
There's a Pay As You Go plan: you pay for the calls and texts you actually make, from a prepaid balance you top up by card through Stripe — we never see your card details. Turn on auto top-up and the balance never runs out. We'll quote the rates for your team.
What if we stop using TalkGrid?
Your numbers keep working until the end of the month you've paid for, and reinstalling before then restores everything. When you close your account, we refund your unused balance to your card for top-ups made in the last 90 days, and we cover the payment fee.
Can we call or text other countries?
Yes, once you switch it on. International calls and texts are blocked by default, so a mistaken or fraudulent call cannot run up your bill.
Can I keep my current number?
Yes. We move (port) your existing number to TalkGrid, so customers keep calling the number they already know. Numbers you have on Twilio can be connected as they are.
Do I need Bitrix24?
Yes, TalkGrid lives inside Bitrix24. Don't have it yet? Our Field Service CRM comes with Bitrix24 set up for you.
How do I get it?
Write to us. TalkGrid isn't on the Bitrix24 Marketplace, so we install it in your account and walk your team through the setup.
Hear it ring in your Bitrix24.
A short demo: a call comes in, rings the team and lands on the customer — in the chat or on a 20-minute call.
- Works inside
- Bitrix24
- Built on
- Twilio
- Interface
- English, Spanish, Portuguese, French
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